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The Growth CanvasTM

Welcome to The Growth Canvas™ What is the Growth Canvas™? The Growth Canvas™ is a proprietary tool that helps individuals

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Redefining the Hero of Storytime in the Age of AI

The carpet in Mrs. Hilscheim’s kindergarten room was green and surrounded by bookshelves. We would convene there every day shortly

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The most critical consideration around new technological capabilities isn’t “Can we do something?”…But rather “Should we?”

There’s a lot of focus on AI and the remarkable capabilities that it brings to our businesses and the limitless

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GenAI is great…but employee engagement will determine how your customers view their contact center experience.

While GenerativeAI and all the potential it unleashes have caught a majority of the spotlight lately, there’s a key aspect

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Leading with kindness isn’t a tool in the kit….it’s the kit.

I feel as though in every business book I’ve ever read, there comes the point where the subject matter begins

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The effects of time and influence on Customer Expectations and Experience

Often when we talk about customer service or experience, it’s as if it’s one, easily definable thing – as if

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